Why Take Advantage of Social Media for Customer Service?
- Thursday, November 13, 2014
- Gay Aida Dumaguing
Other than using social media for your marketing campaigns, you can totally use it for customer service. I know a couple of companies here in the country who do use social media for customer service, and they can either be a huge company, medium, or small but they’re just few comparing to other businesses who ignore the power of social media.
So, why use social media for your business customer service? Let’s hear it all from Brian Solis, a best-selling author and the chief analyst at Altimeter Group, to share a minute talk on how organizations are capitalize on the social web to stay involved and cope with customer service concerns.
I know, it’s really short but if you didn’t get his short discussion at first then play it again. His words are priceless for businesses who haven’t make use of the social media yet, especially for their marketing campaigns and customer service.